Frequently Asked Questions
Everything you need to know about ordering, delivery, and our fragrances.
Ordering & Payment
How do I place an order?
Browse our collection, add your favourite fragrances to the cart, then click “Proceed to Checkout.” Fill in your delivery details and confirm — that’s it. You’ll receive an order confirmation email within a few minutes.
What payment methods do you accept?
Currently we accept Cash on Delivery (COD) across Pakistan. Pay in cash when your parcel arrives at your doorstep.
Can I place an order without creating an account?
Yes — guest checkout is fully supported. But creating an account lets you track orders, save your address, and reorder faster next time.
How do I know my order was placed?
You’ll receive an order confirmation email at the address you provided at checkout. If it doesn’t arrive, check your spam folder or contact us on WhatsApp +92 371 1433722.
Shipping & Delivery
How long does delivery take?
Standard delivery across Pakistan takes 2 – 4 working days. Karachi, Lahore, and Islamabad usually arrive within 48 hours.
How much does shipping cost?
Free delivery on every order, across all of Pakistan. No minimum spend, no hidden fees.
Do you deliver to my city?
Yes — we deliver to every major city and most towns in Pakistan via our courier partners. If your area is remote, we’ll reach out to confirm before dispatch.
Can I track my order?
Once your order ships, we’ll send you a WhatsApp message with your courier tracking number. You can also track it inside your account on our website.
Returns & Exchange
What is your return policy?
You can return or exchange any unopened, sealed product within 7 days of delivery. Read our full Returns & Exchange policy for details.
The product arrived damaged. What do I do?
Message us on WhatsApp +92 371 1433722 within 48 hours of delivery with a photo of the damaged item and its packaging. We’ll arrange a free replacement immediately.
Can I return an opened fragrance?
Unfortunately no — for hygiene reasons, opened or used fragrances cannot be returned. Please make sure you’re happy with your choice before opening.
Our Fragrances
Are your fragrances long-lasting?
Yes — every Eva Scent fragrance is an Eau de Parfum (EDP) with high fragrance-oil concentration. Typical wear time is 6 – 10 hours depending on skin type and season.
Are your fragrances suitable for men, women, or both?
Each product page shows the intended category (Men, Women, or Unisex). Many of our fragrances — like Majestic and Al-Dahab — work beautifully on any skin.
What is the bottle size?
All Eva Scent fragrances come in a 50ml glass bottle with a black metal cap.
Are your fragrances alcohol-based?
Yes, all our EDPs are ethanol-based (perfumer’s alcohol). This gives the truest scent projection and best longevity on the skin.
How should I store my perfume?
Keep bottles in a cool, dry place away from direct sunlight and heat. A dresser drawer or a cabinet is perfect. Avoid the bathroom — humidity shortens fragrance life.
Account & Support
I forgot my password. How do I reset it?
Click “Sign in” then “Forgot password?” on the account page. Enter your registered email and we’ll send you a reset link within a minute.
How can I contact you?
The fastest way is WhatsApp at +92 371 1433722. You can also email support@evascent.pk — we reply within 24 hours (Mon – Fri).
Do you offer gift wrapping?
Every Eva Scent order ships in premium branded packaging, ready to gift. If you’d like a personalised note included, mention it when placing the order or WhatsApp us right after.
Still have a question? Message us on WhatsApp — we love hearing from you.