Evascent

Returns & Exchange

Returns & Exchange Policy

At Eva Scent, your satisfaction is our priority. We want you to love every fragrance you receive from us. If for any reason you are not completely satisfied, our 7-day return and exchange policy has you covered.

Return Window

You may request a return or exchange within 7 days of receiving your order. Requests made after this window unfortunately cannot be accepted.

Eligibility

To qualify for a return or exchange, the following conditions must be met:

  • The fragrance bottle must be unopened, unused, and in its original sealed packaging.
  • The product must be in the same condition as received — with all box, seals, and any tags intact.
  • You must have proof of purchase (order confirmation email or order number).

Note: For hygiene and safety reasons, we cannot accept returns on opened or used fragrances.

How to Request a Return or Exchange

  1. Contact us within 7 days of delivery on WhatsApp +92 371 1433722 or email support@evascent.pk with your order number and reason.
  2. Our team will confirm your request within 24 hours and share the return instructions.
  3. Pack the item securely in its original packaging and ship it back to the address we provide.
  4. Once we receive and inspect the item, we will process your refund or exchange within 3–5 working days.

Refunds

Refunds are issued to the original payment method (or via bank transfer for Cash-on-Delivery orders). Please allow 3–5 working days after we receive the returned item for the refund to reflect.

Exchanges

Prefer a different fragrance? We are happy to exchange your item for another Eva Scent product of equal value. If the new item costs more, the difference is payable at the time of exchange.

Damaged or Wrong Items

If your parcel arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery with photos. We will arrange a free replacement or full refund immediately — no questions asked.

Non-Returnable Items

  • Opened or used fragrances
  • Sample vials and gift sets that have been opened
  • Sale or promotional items marked as “final sale”

Shipping Cost

Return shipping is at the customer’s expense unless the return is due to our error (wrong or damaged item). Original delivery charges are non-refundable.

Need Help?

Our team is here to help you every step of the way. Reach out anytime:

Last updated: September 2026